Refund policy

📦 Return & Refund Policy – Fuzzlypet

At Fuzzlypet, we take pride in the quality of every product we offer. Your satisfaction is our top priority — which is why we provide a 30-day return window from the date of delivery.

✅ Return Eligibility

To qualify for a return, please make sure that:

  • The product is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You have proof of purchase (order confirmation or receipt)

How to start a return:
Email us at support@fuzzlypet.com with your order number and a brief explanation of the reason for your return.

⚠️ Please note: Returns sent without prior approval will not be accepted.

Once your return request is approved, you’ll receive:

  • A prepaid return shipping label

  • Clear instructions on how and where to send the package

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll investigate and resolve the issue promptly — including replacements or full refunds when applicable.

🚫 Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

  • Opened personal care or fitness items

  • Customized or personalized products

  • Final-sale or clearance items

  • Perishable goods (e.g., nutrition products)

  • Hazardous materials (e.g., sprays or flammables)

Not sure if your item qualifies?
Email us — we’re happy to help!

🔄 Exchanges

Looking to exchange your item?
The quickest way is to return the original item and place a new order once your refund has been processed.

👥 EU Customers – Right of Withdrawal

If you are located in the European Union, you have a 14-day cooling-off period.
During this time, you can return any unused item for a full refund — no explanation required.

To qualify, the item must be:

  • Unused and in its original packaging

  • Returned with proof of purchase

💰 Refunds

Once your return is received and inspected, we’ll notify you via email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Note: Your bank or payment provider may take additional time to process and post the refund to your account.